PRFM Seeking Feedback

May 7, 2012 | News | By: Zach Muhrer | Tags: , , , ,

PRFM is working to improve patient care through the Patient Centered Medical Home (PCMH) initiative.  PCMH is a patient-centered model designed for patients to receive the right care at the right time, lowering health care costs and improving the health care consumer’s overall health across the health care system.

We are working on updating policies, providing more same-day appointments for patients, and evaluating ourselves and the care we offer.  This initiative is something the entire staff is proud to be working on! Now we’re looking for feedback from you, our patients.

Post Rock is offering a quick survey to patients regarding the quality of care they have received with us.  The survey takes about 5 minutes and gives an opportunity for patients to point out things they liked in a visit or things that they wish we would improve on.  We hope to gather feedback that we can use to push our practices to serve you better! Please call us to share your email address with one of our front desk staff so we can send you the survey link and get your feedback.  You can reach us at 785-434-2622 during business hours.

We also offer Patient Portal, a secure web site to access your medical record.  You can email the clinic staff, review your medical history, request medication refills and view lab results among other functions.  Be assured that no personal health information is ever sent through regular email.  To sign up for Patient Portal, stop by one of our clinics and speak with a front desk staff member.