Frequently Asked Questions

About Us

What is Family Medicine?

Family Medicine is the medical specialty which is concerned with the total health care of the individual and the family.  It is the specialty in breadth which integrates the biological, clinical, and behavioral sciences.  The scope of family medicine is not limited by age, sex, organ system, or disease.  Post Rock Family Medicine provides care for your whole family.  We look to create personal and professional relationships with all of our patients, always listening and looking to help our patients make the right decisions for their health.

What is a Nurse Practitioner?

A nurse practitioner (NP), or Advanced Practice Registered Nurse (APRN), is a registered nurse (RN) who has completed advanced education and training in the diagnosis and management of common medical conditions, including chronic illnesses. Nurse practitioners provide a broad range of health care services. They provide some of the same care provided by physicians and maintain close working relationships with physicians. A nurse practitioner can serve as a patient’s regular health care provider.

What is a Physician Assistant?

A physician assistant (PA) is a healthcare professional licensed to practice medicine with supervision of a licensed physician. A physician assistant is concerned with preventing, maintaining, and treating human illness and injury by providing a broad range of health care services that are traditionally performed by a physician. Physician assistants conduct physical exams, diagnose and treat illnesses, order and interpret tests, counsel on preventive health care, assist in surgery, and write prescriptions. Physician assistants exercise autonomy in medical decision making as determined by their supervising physician. Physician assistants are educated in the medical model designed to complement physician training.

What are your office hours?

Plainville Medical Clinic
Monday: 8:30am-5:30pm (closed 12:30pm to 2pm on 1st and 3rd Monday of the month)
Tuesday: 8:30am-5:30pm
Wednesday: 8:30am-5:30pm
Thursday: 8:30am-5:30pm
Friday: 8:30am-5:30pm

Stockton Medical Clinic
Monday: 8:30am-12:30pm, 1:00pm-5:00pm (closed 12pm to 2pm on the 1st and 3rd Monday of the month)
Tuesday: 8:30am-12:30pm, 1:00pm-5:00pm
Wednesday: 8:30am-12:30pm, 1:00pm-5:00pm
Thursday: 8:30am-12:30pm, 1:00pm-5:00pm
Friday: 8:30am-12:00pm

Palco Medical Clinic
Office hours by appointment only.

General Information

How can I contact my provider?

By Phone:

785.434.2622 8:30 am to 5:30 pm, Monday through Friday (Plainville)
785.425.6921 8:30 am to 5:00 pm, Monday through Thursday and 8:30 am to noon Friday (Stockton)
785.434.4553 after hours

Through the internet:

Visit our website: www.postrock.us

Via Patient Portal: Your provider can be contacted online through www.gotomyclinic.com/pvmc. Just sign up for Patient Portal with the front desk staff and they will provide you with additional information. Through patient portal you can: send messages to your provider, request test or lab results, medication refills…and more!

By mail:

Payments: PO Box 407, Plainville, KS 67663

Plainville Medical Clinic: PO Box 407, 1210 N Washington, Suite B, Plainville, KS 67663

Stockton Medical Clinic: 107 S Spruce, Stockton, KS 67669

What should I do if I have a medical emergency when your office is closed?

Please go to the nearest emergency room.  Post Rock providers are on staff at the Rooks County Health Center.  Many problems, such as minor sprains or scrapes, can safely wait overnight to be evaluated.  If you are unsure, please call for medical advice.  After hours, you can reach a nurse by calling the Rooks County Health Center at 785.434.4553.

What is a patient-centered medical home (PCMH)?

A Patient-Centered Medical Home (PCMH) is not a building, house, or hospital, but rather an approach to providing comprehensive health care. A Medical Home is called a “Home” because we’d like this office to be the first place you think of for all your medical needs. Our goal is to make it easy and comfortable to get the care you need in a way that works best for you. As your healthcare provider, we are here to facilitate a personal partnership with you and your family to provide you with the best quality, comprehensive, and progressive primary care.

As a member of a PCMH, you will see these benefits:

  • Having a Personal Provider
  • “Whole Person” Orientation
  • Care is coordinated and integrated
  • Quality and Safety
  • Enhanced Access to Care

Take a look at the brochure for more information on the PCMH concept and what responsibilities you and your provider have for successful use of the PCMH model.

 

I am coming in to have lab work done. Do I need to be fasting?

Some lab tests require you to be fasting.  In general, your provider will indicate whether you need to be fasting or not for each lab requested.  If you have questions, do not hesitate to call our office.

How do I get refills for my prescriptions?

We ask our established patients to contact their pharmacy or use the patient portal when they are in need of a refill.  Since we use an electronic health record, it is much faster for the refill to be sent directly from the portal or pharmacy computer to ours.  If you do not have refills left on a prescription, the pharmacy will contact us with the request.  This process saves you time over calling our office.

What is your first appointment of the day?

Post Rock providers generally begin seeing patients at 9:00am; special accommodations may be possible at times based on provider availability.  Staff will be available to take patient phone calls beginning at 8:30am each day.

When is the last appointment of the day?

Appointments are typically not scheduled after 4:45pm; some providers may make individual exceptions.  We will do our best to work with your schedule when scheduling an appointment.

How do I cancel my visit?

You can cancel your appointment by calling our office and speaking to the receptionist during business hours, or leaving a message after hours.  If you have a patient portal account, you can cancel via the portal.  We request at least 24 hours notice if at all possible.

I am not an established patient of Post Rock. Can I make an appointment to take care of my cough?

We are happy to help out patients with urgent needs who do not regularly see us, but PRFM patients have first priority for appointments.

If you need to see a provider and are unable to schedule an immediate visit with Post Rock, you are welcome to walk in to the Doctors Without Delay clinic.

How do I get a copy of my medical records from Post Rock Family Medicine?

Come to the office during business hours to fill out a release of information form, or send us a request in writing.  Please let us know at the time of your request when you will need your records as it may take up to 30 days to fill extensive records requests.  We are happy to prepare a copy of your records on CD for no charge, whether for your personal use or for transfer of records.  These records can be printed from any standard computer.  Paper copies of records may involve a copy fee; please ask for details if you require your records on paper.

New Patients

Is Post Rock Family Medicine accepting new patients?

Yes!  You can contact our office at 785.434.2622 (Plainville/Palco) or 785.425.6921 (Stockton) to speak with a receptionist and choose a provider.

What do I need to bring to my first visit?

Please bring a brief health history with you to your appointment.  Dates of major illnesses, surgeries and immunizations are important, as are a current medication list (including any over-the-counter medicines or supplements/vitamins you take) and a list of your other medical providers.  You will need insurance information, if applicable.

Do I have to pay anything when I come in for a visit?

If you have insurance that requires a copay or co-insurance, you will be responsible for paying your portion at the time of your visit.  If you have a deductable the entire cost of the visit will be collected following the visit.

If you do not have insurance, Post Rock Family Medicine offers a sliding scale based on household income.  To receive the discounted rate, you must pay on the date of service. If you would like to know approximate cost, you may ask one of our billing specialists at the time you call to schedule your appointment.

How early do I need to come to my first visit?

We ask that you come 20 minutes early for your first appointment to complete some necessary paperwork and allow us to ensure the information we have is correct.  You may save a few minutes by completing the paperwork before you arrive.

Can I bring my children to my appointment?

You are always welcome to bring any family member or friend to your appointment for support, but please understand that in general, we cannot accommodate seeing your companion for a medical reason at the same time as your appointment. Also recognize that bringing a child who requires your attention may lead to being able to spend less time with your provider. Exam rooms are small and more than one companion may make space tight.

I am not an established patient of Post Rock. Can I make an appointment to take care of my cough?

We are happy to help out patients with urgent needs who do not regularly see us, but PRFM patients have first priority for appointments.

If you need to see a provider and are unable to schedule an immediate visit with Post Rock, you are welcome to walk in to the Doctors Without Delay clinic.

Established Patients

When should I arrive for my appointment?

We ask that all established patients arrive approximately 5 minutes before their scheduled appointment to give reception staff time to complete check in. If you are late for your visit there is the possibility that you will not be seen or will have to wait until other patients who arrived on time have been seen.  Please be sure to notify the receptionist of your arrival.

What should I do if I have a medical emergency when your office is closed?

Please go to the nearest emergency room.  Post Rock providers are on staff at the Rooks County Health Center.  Many problems, such as minor sprains or scrapes, can safely wait overnight to be evaluated.  If you are unsure, please call for medical advice.  After hours, you can reach a nurse by calling the Rooks County Health Center at 785.434.4553.

I am coming in to have lab work done. Do I need to be fasting?

Some lab tests require you to be fasting.  In general, your provider will indicate whether you need to be fasting or not for each lab requested.  If you have questions, do not hesitate to call our office.

How do I get refills for my prescriptions?

We ask our established patients to contact their pharmacy or use the patient portal when they are in need of a refill.  Since we use an electronic health record, it is much faster for the refill to be sent directly from the portal or pharmacy computer to ours.  If you do not have refills left on a prescription, the pharmacy will contact us with the request.  This process saves you time over calling our office.

Do I have to pay anything when I come in for a visit?

If you have insurance that requires a copay or co-insurance, you will be responsible for paying your portion at the time of your visit.  If you have a deductable the entire cost of the visit will be collected following the visit.

If you do not have insurance, Post Rock Family Medicine offers a sliding scale based on household income.  To receive the discounted rate, you must pay on the date of service. If you would like to know approximate cost, you may ask one of our billing specialists at the time you call to schedule your appointment.

How do I get a referral to see a specialist?

Referrals will be scheduled through our office after an appointment at which you and your provider agree on the plan of care.  Post Rock does not generally authorize referrals that the patient scheduled without prior consultation.

What about information on the internet? Is that helpful to discuss with my doctor?

We always encourage our patients to bring all of their questions to the appointment, including information discovered on the internet or through friends and family.  If you anticipate needing extra time to discuss your concerns, please notify the receptionist when scheduling so we can plan for your needs.

Can I bring my children to my appointment?

You are always welcome to bring any family member or friend to your appointment for support, but please understand that in general, we cannot accommodate seeing your companion for a medical reason at the same time as your appointment. Also recognize that bringing a child who requires your attention may lead to being able to spend less time with your provider. Exam rooms are small and more than one companion may make space tight.

How do I get a copy of my medical records from Post Rock Family Medicine?

Come to the office during business hours to fill out a release of information form, or send us a request in writing.  Please let us know at the time of your request when you will need your records as it may take up to 30 days to fill extensive records requests.  We are happy to prepare a copy of your records on CD for no charge, whether for your personal use or for transfer of records.  These records can be printed from any standard computer.  Paper copies of records may involve a copy fee; please ask for details if you require your records on paper.

How often should I have a general physical?

We recommend that every patient have at least an annual evaluation and physical.  This visit serves to ensure your preventive health needs are up to date.  If you have chronic health needs (like diabetes or high blood pressure), you may be asked to schedule more frequent visits through the year.

Billing Questions

Do I have to pay anything when I come in for a visit?

If you have insurance that requires a copay or co-insurance, you will be responsible for paying your portion at the time of your visit.  If you have a deductable the entire cost of the visit will be collected following the visit.

If you do not have insurance, Post Rock Family Medicine offers a sliding scale based on household income.  To receive the discounted rate, you must pay on the date of service. If you would like to know approximate cost, you may ask one of our billing specialists at the time you call to schedule your appointment.

Can you just bill me for my co-pay?

No.  We are required by the insurance companies to collect your office visit co-pay at the time of service.  The copay is the patient’s contractual obligation with the insurance company.  We accept cash, personal checks, Visa and MasterCard.

Will my provider inform me if a procedure will not be covered by my insurance?

With advance notice, our billing staff can find out if a procedure will be covered by your insurance.  Please call ahead or ask questions before your visit whenever possible.

If you have suggestions for additional FAQ’s, please email us at contactus@postrock.us.